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Exchange & Return Policy

Returns Policy

All bi-focal eyewear can only be returned or exchanged if in unused and original condition and purchased from www.TylerOptix.co.za online store will be considered. Sunglasses with signs of wear do not qualify for returns or exchanges.

If for any reason you are not fully satisfied with your order, we gladly offer a 14 working days Refund Policy, starting the day you receive your order. Credit Card payments will refund back into the same card it was paid from and EFT payments refunded back to the same account it was paid from.

The shipping charges from your original order are non-refundable.

Please note that the following rules must apply for the product(s) that you would like to return:

  • The product(s) MUST be returned unused, with all the original packaging and with all the authenticity tags and manufacturer seals still attached.
    • All returns are inspected on arrival and a refund will NOT be issued if the product(s) are not in new and original condition.
    • Please ensure that product(s) are returned to us via a track and trace delivery and a certificate of posting is obtained. We do not accept liability for any product(s) that are damaged or lost in transit during the return process so please ensure that the packaging and delivery method are secure.
    • Special Returns Requirement: Do not return your product(s) without first contacting our customer service team at the email: customercare@TylerOptix.co.za  with the following information:
  1. RETURN/EXCHANGE in SUBJECT line
  2. Order # from your invoice
  3. Your name and address
  4. Reason for return or exchange
  5. If exchange, new style requested.

We will provide you with a specific returns address. (Returns should not be sent to the shipping address listed on the parcel)

We will reply to your email usually within 48 working hours with specific instructions! 

We hope your shopping experience with TylerOptix.co.za has been a pleasurable one!  Remember, our goal is to keep you happy so we can be your motorcycle sunglasses provider for life!  

Thank you very much for your cooperation!